![]() ![]() ![]() TEXT2DRIVE™ deploys an automated workflow with the text messages that make the most impact for your service department. Increase Repair Order Revenue & Save Time While Communicating Better You do not have to spend a lot of time writing them or sending them out. It comes in the form of text message templates for the service department that are automatically sent to your customers. If your staff is spending too much time thinking of what to write, or you have no way of monitoring what they are writing, you could end up back at square one.įortunately, TEXT2DRIVE™ – a full-featured communications platform designed specifically for dealerships – has a solution. Text messaging is a good way for your service department to communicate with customers for many of the same reasons.īut this is where it gets a little tricky. So, does this leave you stuck between a rock and a hard place?Ĭonsumers prefer to communicate with companies via text message because it is fast, creates an easy to reference conversation thread, and they can respond back when convenient to them. At the same time, an adequate amount of communication is critical for keeping your customer satisfaction index (CSI) scores up. You have enough going on in your service department without wasting time on ineffective communication tactics that leave customers unhappy and put your staff behind schedule. ![]()
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